Refund / Dispute Policy

Because pricing and payment are agreed directly between customers and workers, refund and dispute matters are handled case by case with Home Base support acting as a neutral facilitator.

Raising a dispute

If a worker does not deliver agreed work, or a customer does not honor an agreed price after work is delivered, contact Home Base support through the Contact page or WhatsApp Live Support with details of the request.

Our role

Home Base will review the reported request, may contact both parties for clarification, and may suspend accounts that repeatedly fail to honor agreements.

Limitations

Home Base does not currently hold funds in escrow. Users are encouraged to agree on clear milestones and communicate expectations before starting work.